Our Pledge & Promise
We pledge that all who are entrusted into our care will be afforded the Care, Protection, and Dignity shown to them throughout their life by their loved ones. Our duty is to serve both the living and those that have passed and respect the wishes of those who have been left behind and those who have gone forth.
Mission statement and principals
It is the mission of Mokshshil to facilitate a meaningful way for a family to grieve their loss and also celebrate the life and memories of their loved one. We will provide our range of services, information, guidance and options to fulfill this and do so diligently, with the highest level of attention, courtesy and compassion.
We will provide an affordable service with respect and care in a comfortable environment and always strive to exceed the expectations of each family that we serve. Fundamentally, we recognise that each person is an individual and therefore has unique needs and the care we provide will honour this uniqueness.
Our core principals
Enhance the Customer Experience
In all that we do, we strive to meet and exceed the expectations of the families we serve. We will be known in our community for our commitment to excellence in service.
Commitment to Aftercare
We will provide aftercare and support services for grieving families for as long as there is a need.
Commitment to our Team
We are committed to team respect, trust, communication and accountability. We pledge to provide a work environment in which each member is encouraged to his/her maximum potential; where they find personal satisfaction from the employment experience.
We are committed to continually improving our facilities such that they provide a comfortable, safe and worry free environment.
We will serve our community and be a part of our community however and whenever we can. We will be giving and supportive.
Respect and Dignity
We are dedicated to responding in a personalized manner to the needs of our clients. We treat all people with dignity and respect. We treat all people with empathy and compassion thereby recognizing that our fundamental strength lies with our people. Mutual respect and support are integral.